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View all open rolesMeet The Team
You will no doubt know us for our 'finger lickin’ good' chicken, but what you might not know is that behind the scenes, we have a talented Restaurant Support Centre corporate team that drive and support the great initiatives that our Restaurants execute.
See who we areWorking At KFC
At KFC, our people are our number one priority. All you have to do is ask around, and our people will tell and show you that we really live and breathe our people-first culture.
What it's like to work with us
From Our General
Manager Kristi Woolrych
I’ve had the pleasure of working at KFC Australia for four years. My time with our incredible brand began in 2018 as Chief Marketing Officer for KFC SOPAC. At the outset, my responsibility was to drive sales growth through food innovation and retail communications. Almost three years later, I was appointed Chief Marketing and Information Officer in April 2021, which expanded my role to lead KFC SOPAC’s digital and technology agenda, including strategy and the digital consumer experience execution.
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A Bit About Us...
KFC Australia (KFC), a subsidiary of Yum! Brands Inc. (NYSE: YUM) has a rich history of success and innovation in Australia, dating back to 1968. Since opening our first restaurant in Guildford 52 years ago, our business has grown from 25 employees to more than 40,000 employees across 59+ Franchise Partners and almost 800+ restaurants. We serve more than 2 million guests every week, proudly cooking from scratch Colonel Harland Sanders’ finger lickin’ chicken.
Meet Some Of Our People
Warren Mo >
MarketingI’m a Marketing Manager at KFC, responsible for delivery as an emerging channel for customers to get their KFC.
Simone Aiello >
Supply Chain ManagementI am a Group Supply Chain Manager, where I look after the poultry category and oversee a team that leads a number of other KFC food products.
Hilda Tingle >
Information TechnologyAt KFC, I am honoured to lead and support a passionate team dedicated to transforming the way our Team Members interact with technology, from HIRE TO FRYER
Chantelle Smith >
OperationsI am the Operations Innovation Manager at KFC. My role, together with my team, is to make it easier for our Restaurant teams to run great restaurants.
Warren Mo
MarketingWhat is your role at KFC?
I’m a Marketing Manager at KFC, responsible for Delivery as an emerging channel for customers to get their KFC. My goal is to ensure the experience for Delivery is a great one, for both our Restaurants and customers.
What initially drew you to KFC and how has your career grown since joining the company?
I was firstly drawn to how iconic the KFC brand is. As a Marketer, I find it helps when you can put yourself in the customer’s shoes (as a fan of tasty fried chicken) and have a sense of pride for the brand you’re promoting. Secondly, the challenge and growth opportunities at KFC. I’ve been fortunate enough to work on different initiatives from growing our online sales mix through acquiring new customer members, entering new spheres like retail value to grow transactions, and working on projects that have involved tech integrations to grow our digital capability. And finally, the unique heart-led culture which is very much aligned to my personal values and allows me to be my best self.
What has been your favourite project to work on at KFC?
My favourite project has been working on ‘The Great Bucket Hunt’ – a mobile-based adventure game with augmented reality. There was a real sense of courage, trust and willingness to try something new from our Leadership Team. The project truly took a village. To collaborate with bright-minded, selfless, compassionate, and talented people across various skillsets is something I’ll always be grateful for when I look back on this project.
What is your favourite KFC product?
My go-to favourite is a Zinger Burger, customised by adding cheese and Supercharge sauce. A Restaurant General Manager shared this amazing hack with me while I was doing a Pulse Day in Restaurant. It has been a game changer for me!
Simone Aiello
Supply Chain ManagementWhat is your role at KFC?
Our team's role is relationship management of our suppliers and ensuring continuity of supply from the manufacturing plants right through to our Restaurants. We work closely with our franchise partners, restaurants and internal teams by assisting in sourcing new products, unlocking growth with our suppliers and most importantly – finding ways to make our Restaurant General Managers’ lives easier!
What initially drew you to KFC and how has your career grown since joining the company?
Right from the start I could see that KFC is a people-first business. The culture is second to none and I understood immediately why KFC had such a high retention of staff with so many years of service. I have been lucky enough to have moved around a few categories within the Supply Chain Team. This has broadened my knowledge of our supplier base, the high-quality standards of our food and understand the various logistics challenges required to bring our products to Restaurants.
What has been your favourite project to work on at KFC?
This one is hard to answer! I really love our cross-functional new product development work and the exciting products that we help to bring to life in Restaurant that can potentially move on to becoming a cult KFC icon. The knowledge, engagement and passion that both our internal teams and our suppliers have, is wonderful to be apart of. The best part is being able to go out into manufacturing plants where the product starts being developed and then into our restaurants where the extra magic is added and it comes to life.
What is your favourite KFC product?
Hands down my go to product is our Hot and Crispy Boneless. It's spicy and succulent and always hits the mar
Tell us a fun fact about yourself.
Several years ago well before I worked at KFC, I survived the night in a bungalow on the Big Island of Hawaii, all while a hurricane wreaked havoc across the place. It was scary. I remember the next day being without power and somehow the only places that were open in town were the fast food drive thru restaurants. They had ridiculously long queues of cars surrounding them. I could only imagine the pain that the Supply Chain teams dealt with over there that following week. Little did I know at the time how much I'd appreciate what such a team does! The Covid years in Supply Chain at KFC on help reiterate that!
Hilda Tingle
Information TechnologyWhat is your role at KFC?
I am the Product Head – Team Member Experience Platform and Systems (TMX). Our mission is to introduce, maintain, and support innovative tech solutions that streamline operations and enhance the team member experience—both in and outside of our restaurants. My team loves translating complex technology into tangible business value, ensuring that our tech solutions not only solve problems but also drive efficiency and impact across KFC. By prioritising seamless, intuitive experiences, we enable KFC Team Members to use technology with ease, so they can focus on delivering exceptional customer service.
What initially drew you to KFC and how has your career grown since joining the company?
It was the culture that drew me to KFC. I would encourage anyone to join KFC because the culture here is unlike any I have experienced in my career to date. It's a people-focused business that's authentic in everything it does. I joined KFC initially as a Project Manager and have since been given the opportunity to grow into the role of the Technology Portfolio Governance Manager. The next few years will be a journey of change for all of us in the IT team, aligning with the other KFC teams to deliver exceptional customer experiences and ensuring we provide our Restaurants and Team Members with functional and efficient technology.
What has been your favourite project to work on at KFC?
There have been many, and I can't choose as that's like asking who your favourite child is! I'm excited for the KFC business to adapt our Agile way of work and delivering incremental, workable technology whilst adapting to change and still making a huge impact in our Restaurants. We are working on very exciting technology coming into our Restaurants over the next 6-18 months, which we know will help our Restaurant Managers provide epic experiences to our customers.
What is your favourite KFC product?
Hands down, Hot Rods. I could eat them for the rest of my life!
Tell us a fun fact about yourself.
Afrikaans is my first language, and I didn't speak English until I was 13. This translated to having a lot of 'Hilda-isms' over the years. A team made a confluence page for me years ago so they can translate my 'language'… I still stand by 'take the monkey out of you' (take the Mickey out of you) mine still makes more sense…
Chantelle Smith
OperationsWhat is your role at KFC?
I am the Operations Innovation Manager at KFC. My role, together with my team, is to make it easier for our Restaurant teams to run great restaurants through identifying and implementing solutions to unlock restaurant efficiencies and deliver an epic customer experience.
What initially drew you to KFC and how has your career grown since joining the company?
I started working at KFC when I turned 14, a little over 20 years ago. Both my brother and sister already worked for KFC and at a family night I got to see how the products were made and how friendly and welcoming everyone was. I have had the opportunity to work in 13 different roles across both our Field and Restaurant Support Centre and I have worked with so many amazing people along the way.
What has been your favourite project to work on at KFC?
There have been so many great projects I have been involved in over the last 20 years. But if I must pick one it would be working on a digital platform for the Restaurants. I was fortunate enough to collaborate with the Global Operations team to help develop and bring to life the digital platform, which saw every KFC Restaurant in Australia transition from using a daily paper-based diary to using this digital platform. The project has helped to unlock restaurant improvements and efficiencies, particularly for our Restaurant Managers.
What is your favourite KFC product?
Hot and spicy chicken is my all-time favourite. Nothing beats a juicy, thigh piece of Hot and Spicy chicken dipped in our delicious gravy!
Tell us a fun fact about yourself.
I am an avid Ultramarathon runner, and you will regularly find me training for a new adventure. I love being out in nature exploring new trails in our beautiful bushlands. Trail running offers a new adventure every time, some days you are lucky enough to see beautiful wildlife, some runs you hear nothing but the sounds of the trees swaying in the wind and others you get to jump through muddy puddles.
Meet Our Ama-Zinger Teams
You will no doubt know us for our 'finger lickin’ good' chicken, but what you might not know is that behind the scenes, we have a talented Restaurant Support Centre corporate team that is committed to supporting the great initiatives that our restaurants execute. Below are our corporate teams.
The Way We Lead
At KFC, we believe that our leaders – from the Managing Director through to our Restaurant leaders –
must be "Smart with Heart"
and have the courage to make the big decisions that will drive our business forward. Our most
successful people lead with their
hearts first and let their teams know that they care for them as individuals.
This is an exciting time for KFC in our region of the South Pacific, with a presence of over 800 restaurants across Australia and
New Zealand. We have over 60 franchise partners who are all passionate about our brand, our food and our people.
Perks Of Joining The KFC Team
Wellbeing And Mental Health
Enjoy a wellness day each year and a subscription to Headspace to focus on your health and wellbeing. Our EAP supports our people and their families when they need it most.
Half-Day Fridays
Giving you more time to spend on things that bring you joy.
Equal Access Paid Parental Leave
Both partners get paid time-off to care for new family additions.
Salary Continuance
Protecting you in the event you may be unable to work to generate an income.
Competitive Pay & Performance Incentives
We aim to attract, retain and motivate the best talent through competitive remuneration and benefits programs.
Employee Discounts
Enjoy more of our delicious chicken!
Work Your Way
We’re flexible; whether you’re based in an office or working remotely, we provide support to make your workspace work for you.
Leadership Development Programs
Designed for each stage of your career, empowers our people to fulfill their potential and to lead with ‘Smart, Heart, and Courage’.
Stock Ownership Plan
Own a piece of YUM through our Stock Ownership Program. Purchase YUM shares at a discount/
Experience Exchange
KFC signature program connecting our corporate Restaurant Support Centre people to our Restaurants by spending time in the Field each year.
Education Assistance
KFC values self-development and offers financial assistance and study leave to support your continued learning journey.
Where We Work
New world, new ways of working. At KFC, we are committed to meaningfully preserving flexibility in our future of work. Every decision we make will be grounded in creating a more engaging, inclusive, inspiring and meaningful workplace for all. Sound good?
Globally, KFC is committed to operating in a flexible and hybrid work environment. Locally, we can work remotely while leveraging time in the corporate Restaurant Support Centre to create, collaborate, celebrate, and build community. Either way we will provide you with the necessary tools and support you need to succeed.
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